Help Requests

Equipment and software help?

If you have questions about Media Loan equipment or software please email We will connect you a Media Services staff member that can assist you.

You may also try checking the Gear Guides for equipment manuals and instructional videos.

Problem in a media lab?

You can report issues with equipment in media labs by completing a help ticket. This link will guide you through the steps to Report a Problem in a Lab.

Need a lab proficiency?

If you would like to become proficient in a media lab you can make a Proficiency Request and a Media Services staff member will contact you with details.