Penalties

Borrowers are financially responsible for late, lost or damaged equipment.

Late Fines

Media Loan charges late fines when you do not bring equipment back by the due date on your agreement form. You are responsible for paying late fines on your student account.

Fines accumulate daily, even when Media Loan is closed for weekends, holidays or academic breaks. When equipment is one week overdue, keys are two days overdue, and/or the late fines reach the value of the equipment we declare the equipment and/keys lost.

If you repeatedly return equipment late, your Media Loan account will be put on hold pending a meeting with Media Loan staff.

Equipment valued at and over $250

$20.00 per day, per item

Equipment valued under $250

$10.00 per day, per item

Keys and accessories valued at and over $50

$10.00 per day, per item

Accessories valued under $50

$5.00 per day, per item

Lost Equipment

We will charge your student account for equipment replacement plus a $15 non-refundable service charge for each item if:

  • You report equipment either lost or stolen while in your care.
  • We declare it lost because you haven't returned it to us.

If you return equipment within the academic year, we refund replacement charges but not late fines and service charges.

If items in your care are lost or stolen repeatedly your privileges to our service may be suspended.  In some cases, delinquent borrowers may expect:

  • Attempts by Police Services to retrieve equipment.
  • To be subject to legal action by a collection agency and liability for all costs accrued in the collection of unpaid charges and fines, in accordance with established college policy and procedures.

 

Appeal Fines

If you feel you have been unfairly charged or there are mitigating circumstances you wish us to consider you can appeal your charges. Fill out the Appeal Form.

  • You must appeal within 30 days of bill date. 
  • Final decisions made by committee.
  • You can contest committee decision within 14 days of notification by petitioning the Associate Director of Media Services.
  • The Associate Director has 20 days to respond.
  • Final arbiter is the Academic Dean for Instructional Support & Library & Media Services.

 

Damaged Equipment

If equipment is damaged while in your care you may be held responsible for the cost of the repair or replacement of the item.  It is important that you report any damage when you return the equipment. We may discover damage that you may not know about in our maintenance process.  If this is the case, we will contact you with more information. If we have to replace the item we may bill your student account for:

  • The replacement cost plus a non-refundable service charge of $15 per item.