Dispute Resolution & Conduct Procedures

Financial Appeals

Students can appeal financial decisions if they feel that they have been charged in error. The Director of Residential and Dining Services (RAD) will consider appeals.

Following the appeal students will be notified by email of the decision. The Director of Residential and Dining Services may uphold, modify, or reverse a bill. If the appeal is denied, the original decision is upheld. If the appeal is granted, the billing charges will be reversed. If an appeal is modified, new charges will be set and the student account will be adjusted accordingly. Decisions made by the Director are final. If a student has new and relevant information previously unavailable to the Director of RAD, after a decision has been already made, the student may request a second appeal based solely on the new information.

Important Deadlines

All financial appeals must be submitted to the Residential and Dining Services Office.

Fall and Winter quarter's financial appeals must be received by 4:30 pm on the Friday of the 4th week of the following quarter.

Spring and Summer quarter's financial appeals must be received by 4:30 pm on the Friday of the 2nd week of the following Fall quarter to be considered.

Download the Financial Appeal Application in MS Word format to fill out electronically and email back.

Download the Financial Appeal Application in PDF format to fill out by hand and mail back.

Dispute Resolution

Residential and Dining Services encourages students to resolve problems at the lowest level possible in a peaceful, constructive and mature manner while in residence. Living in a group situation can be challenging, with roommates having different backgrounds and different expectations for living in the residential community. Policies are established to support standards by which all members of the living/learning community can be successful together. Residential and Dining Services has designed an education-focused dispute/conduct process that addresses personal conflicts, inappropriate or illegal behavior with the goal of empowering personal growth and changing future behavior.

Students are responsible for their actions and will be held accountable for them. The Dispute Resolution/Conduct policies are designed to ensure that individual student rights are not violated and that all community members’ rights are protected. Students who violate policies should be aware that Residential and Dining Services and Evergreen may undertake proceedings prior to, simultaneously with, or following civil or criminal charges.

If you find yourself in conflict you are encouraged to make a determined effort to resolve the problems at the lowest level possible in a respectful, peaceful and constructive manner. You are encouraged to progress through the following options to resolve your dispute/conflict. Dispute Resolution assistance is available from Resident Assistants, Resident Directors, Residential and Dining Services Staff, and the Student Conduct Officer.

  • One-on-one conversation - you may experience roommate conflicts, noise problems or other difficulties. Residential and Dining Services recommends that you address situations early on and directly to the person(s) in dispute. Use "I" statements, resist placing blame and refrain from accusations. Approach the situation in a positive manner and try to understand the other person's perspective. Express your needs clearly, listen actively and be willing to compromise.
  • Facilitated Conversation with a Residential and Dining Services Staff Member - If a one-on-one conversation does not resolve the conflict, you may contact your Resident Assistant or Resident Director for help. This is especially applicable when there are more than two people involved, the problem happens often, or if the Living Learning Agreement is not being fulfilled.
  • Filing a Grievance - you may file a formal grievance against another student if you both live on campus and the dispute is centered in the Residence Halls. Your Resident Assistants and/or Resident Directors can answer questions about this process. Residential Grievances are heard by the Assistant Director for Residential Life.

Students may pursue a complaint by contacting the Student Conduct Officer and using the options afforded to each Evergreen student in the Student Conduct Code. The Student Conduct Officer may decide to seek a resolution by following the process in the Student Conduct Code or refer the complaint back to Residential and Dining Services. Complaints involving discrimination, including sexual harassment, may be directly referred to the Civil Rights Officer.

Conduct Process

Students, staff and faculty can initiate the grievance process by providing information to College officials regarding inappropriate behavior as outlined by Evergreen's Student Conduct Code and the Residential and Dining Services Contract and Policies. When it appears a policy violation might have occurred, an Incident Report will be written to document the situation. The student will be notified via their Evergreen email account regarding a meeting with a conduct officer. The conduct officer can be one of the following: usually the Resident Director (RD), Coordinator of Residential Life, Assistant Director of Residence Life or the Assistant to the VP of Student Affairs for Student Conduct (Student Conduct Officer). At this meeting the conduct officer will review the incident report and listen to the student's perspective. During or after the meeting the conduct officer will determine whether a violation has occurred, determine the degree to which the student was responsible, and possibly assign sanctions as appropriate.

Conduct Meeting Notices

The student will receive written notification of the decision (conduct letter) within seven (7) business days of the conduct meeting. The student will be notified, in writing, if the letter will be delayed beyond seven days due to extenuating circumstances.

Scheduling a Conduct Meeting:

  • The Conduct Officer will send the student an email notifying them of the alleged misconduct. The email will instruct the student to appear at a designated time and place for the conduct meeting. If it is not possible for the student to meet at the designated time due to a class conflict, the student may arrange for an alternate hearing with the conduct officer by contacting them no less than 24 hours prior to the initially scheduled time. Meetings will take place whether the student is present or not. Information will be reviewed and a decision will be made based on the information available. The student will be informed of the decision in writing through their Evergreen email. A student who voluntarily moves out of Residential and Dining Services or withdraws from Evergreen prior to the completion of proceedings is not excused from pending conduct action. In such cases, information will be referred to the Student Conduct Officer for possible further action.
  • Interim Sanctions - in some cases interim sanctions may be imposed. An interim sanction is not an indication of a policy violation, it is simply a community safeguard until a decision about a possible violation(s) can be made. These sanctions remain in place until the conduct process is completed. If an interim sanction is violated, the offending resident may be removed from the halls and referred to the Student Conduct Officer for further action.
  • Severe incidents may be referred to the Student Conduct Officer for immediate action that may affect your student status; please see the "Rights and Responsibilities - Yours and Ours" for more information.

Decision Making

The Conduct Officer uses the available information to make a decision of whether it is more likely than not that the student violated Residential and Dining Services policy.

  • Consistency and Fairness - the Conduct Officer evaluates each situation and student individually when deciding the most appropriate action to take. When sanctions occur, they vary from student to student, even when a similar policy violation occurs. This is because the Conduct Officer considers multiple factors in arriving at the best sanction for the individual, including the details of the current incident, the student's previous conduct history, their attitude around the incident and conduct meeting, their chances for changing their conduct, and the actual intended and potential impact of the behavior on the community.
  • Confidentiality - conduct records are confidential and are not typically shared outside of Residential and Dining Services though they may be shared with college officials on a need-to-know basis. Please talk with your Resident Director if you have questions regarding confidentiality.


When a student has been found in violation of a policy, a sanction (or sanctions) may be assigned. Sanctions are designed to hold students accountable for policy violations, to educate the student and to guide them toward a more acceptable behavior in the future. Sanctions include, but are not limited to:

Action/Warning Sanctions (No specific action is required by the student):

  • Verbal Warning - verbal warnings are typically given by a Resident Assistant to students when confronting a policy violation, verbal warnings may or may not be documented
  • Written Warning - written warning that future policy violations will result in more severe disciplinary sanction. Students typically cannot accumulate multiple written warnings.
  • Disciplinary Probation - notice that further violations of policies may result in either relocation to another residence hall, additional sanctions, or eviction from Residential and Dining Services.

Behavioral Sanctions (Action is required on the part of the student):

  • Alcohol or Drug-Related Sanctions
    • Students who violate the alcohol or drug policies are typically sanctioned to the Alcohol and Drug Class held during the academic year. In an Alcohol and Drug Class a student will be able to - identify the effects of alcohol and drugs, make decisions about their personal use, compare their personal use with EVERGREEN norms, amount and severity, develop an understanding of consequences experienced compared to EVERGREEN norms, personal risk factors present, personal values about alcohol and their belief about future alcohol related behavior.
    • Students may be sanctioned to an Individual Alcohol or Drug Assessment through the Counseling Center or through licensed providers. Other options utilized may include an alcohol skills assistance referral to support or treatment services as appropriate to the situation.
    • Follow-up Session(s) - If additional alcohol or drug-related incidents occur, or if the original problematic behavior continues, students may face additional sanctions.
  • Community Service
    • Requirement that the student complete a work project, thereby giving something back to the community or with the intention that learning will also occur, whenever possible, there will be a logical relationship between the misconduct and the assigned community work project.
  • Educational Sanctions
    • Sanctions specific to a particular incident. Examples include stereo checks, creating informative posters, or rounds with an RA for a quiet hours violation.
  • Eviction
    • Cancellation of the student's housing agreement/contract, requiring that the student move off campus. This sanction is reserved for those students who indicate an unwillingness or inability to live within the parameters that have been established for on-campus housing at Evergreen. This sanction typically includes restriction of visitation rights to one or more communities. The student will be charged the full contract breakage penalty, since they have broken their contract by his/her own actions. Evicted residents are typically referred to the Student Conduct Officer for additional follow-up.
  • Interim Suspension
    • In order to prevent danger to individuals, substantial destruction of property, or significant disruption of teaching, research, or administrative functions, the Vice President of Student Affairs or his/her designee may temporarily suspend a student. An Interim Suspension will be pending a full review and discussion between the student and the Vice President of Student Affairs or designee. An Interim Suspension becomes effective immediately upon written notice. The written notice of an Interim Suspension must include the stated violation, as determined by the Vice President of Student Affairs, and the time, date and location of the meeting. The written notice will be delivered in person to the student. Please see the Evergreen Student Conduct Code for more information at Evergreen Student Conduct Code.
  • Referral to Campus Resources
    • Students may be required to meet with a specific campus resource. Examples include, but are not limited to, the counseling center and health center, or academic advising center.
  • Registration Hold
    • A 'hold' may be placed on a student registration that has an outstanding obligation to the college. Certain conduct code violations (for example, non-compliance with a behavioral sanction) may result in such a hold. When possible, written notification will be given to allow the student to comply with the sanction(s) prior to registration periods.
  • Relocation
    • Student(s) must move out of their current residence hall, but not out of the Residential and Dining Services system. This sanction is based on a hope that the student will be more successful if given the opportunity to begin a fresh start in another residence hall. The Conduct Officer may be very specific about which hall the student must move to and may restrict the student visitation rights to their former building and/or area of Residential and Dining Services.
  • Referral to Student Conduct Officer
    • A student who has violated Residential and Dining Services policies and/or Evergreen policies may be referred to the Student Conduct Officer.
  • Restitution
    • Requirement that the student make payment to Evergreen or to other persons, groups, or organizations for damages which the student is responsible. This may be imposed whether the action was intentional or accidental.

Eviction Appeals

Eviction appeals must be received within twenty (20) days of receiving your eviction letter. You must submit your written appeal to the Residential and Dining Services Office during normal business hours. Acceptable grounds for an appeal of eviction are:

  • A procedure error.
  • New information relevant to the eviction becomes available.

The Director of Residential and Dining Services or designee will review all materials and render a decision within five business days of receipt of your written appeal. No further appeal is available to the resident, all decisions are final.