Organizations succeed when they can design systems that deliver quality, adapt to change, and foster innovation. This course examines the principles of quality and systems management, alongside emerging technologies that are reshaping organizational practices. Students will explore frameworks such as lean management, Six Sigma, and total quality management, while also considering the role of automation, analytics, and artificial intelligence in driving improvement. Through applied projects, students will practice diagnosing system challenges and proposing solutions that balance efficiency, effectiveness, and innovation.

Anticipated Credit Equivalencies:

4 - Quality and Systems Management