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Site Index

Technical Support Services
Call Statistics for April 2008

Cross-Team Tidbits
-- Center for New Media
-- Library Remodel Ph2
-- CAB/KAOS Remodel
-- AV Projector Security
-- Police Radio Improvements
-- Underground Classroom AV
-- Prep for Media Control Remod
-- Police Back-up Repeater
-- TSS Media Workflow Revision
-- AV Documentation Project
-- Mass Alert System Research
-- H.323 / E.164 extension
-- Locate Conduits for C&C Remods
-- EOC Communication Update
-- Mac OS 10.5
-- PC Refresh/FAD inventory
-- McAfee Upgrade for Clients
-- Vista OS
-- Office 2k7
-- Anti-malware Products Review
-- Account Creation Issues
-- "Mini Surge" for 2 week power outage in Library
-- Obsolete voice mailbox cleanup
-- A Wing construction mgmt (communications)

Notable Customer Comments - good and bad (if any)
-- thanks

-- Because the question I had was regarding an older version of calendar that may no longer be supported on campus, there was difficulty in getting the answer. However, I did eventually get it and the tech person kindly followed up to be sure that I did obtain the info I required. Thank you.

-- All of the staff in TSS are cool even Barb.

-- Thank you, Jeff!!!

-- As usual, you guys ROCK!! Thanks for always coming to my rescue! :-) I appreciate your courteous ways and assistance.

-- Sam was great and helped with so many of my tech issues after reinstalling my hard drive. Thank goodness for his patience!! :-)

-- Thank you, Nigel (and Jeff), for quick and able repairs to Acrobat and Spybot, and a last minute install of AdAware (plus other maintenance on my overburdened laptop). Nigel always communicates clearly and efficiently, and helps me understand options so we can make appropriate decisions about computer issues together. He always helps me do what I can to address problems myself (as I prefer to), with his expert phone consultation. When I reach my limits, I can always count on Nigel to solve the hardest problems in person. I know this is a busy time for TSS and they do a great job.

-- All the staff that worked on my computer were courteous,knowledgeable and helpful; offering possible solutions to my problems. They are to be commended, it must be a challenge keeping Evergreen's computers functional; in addition to meeting the needs (dealing with the why...why...but why...questions) of a variety of staff, students, and faculty. My hat goes off to you; keep up the good work!!

-- Thanks again!!!

-- computer support staff continues to be helpful, and quite knowledgeable.

-- Jeff is skilled and a good communicator.

-- Thanks,

-- Great staff and service

-- Great customer service!

-- As always, great service. Thank you, [name redacted]

-- Thanks for quick help on a Friday afternoon! That's always a hard time to try to fix things. Even though the printers in our building weren't fixable, I was quickly coached through networking to another that worked just fine.

-- Thanks TSS!

-- as per usual, top shelf service...

-- You were quick, fast and solved the problem. Many thanks

-- I love Jeff!

-- Jeff was helpful and courteous and efficient. However, I was dismayed that the A-drive that had been installed about 6 months ago was broken and needed replacement. However, Jeff's work was great.

-- I am not able to answer "Was the time required to solve my problem" since I don't know what is expected time length is. Jeff was very helpful. He was patient with me, too. I was totally satisfied. Thank you and keep up the good job.

-- I was a little frustrated when I called in the morning and was told that someone would stop by in an hour and then called again about 1:00 pm and was told again that it would be an hour or so. It would have been less frustrating if someone had just called me back in the morning and indicated that I was lower on the list and my computer wouldn't be worked on until later in the day. Other than this ... everything was fine.

You guys rock. You are always there to help and get things working ASAP

-- Jeff Morris is GREAT!!!!!

-- Awsome!

-- I appreciated how fast Sam got over here and how nice the person who answered the phone was.

-- Even though it took three attempts by different tech support people, we finally got the issue resolved. I really appreciate that Tech Support was determined to find a solution, and they were all very helpful and nice.

-- wonderfully helpful. Is there a way that you can update us (Mac users) on printing protocol changes/fixes? do you have a web area w/ regularly updated info on this, and possibly an ability to send announcements to all Mac users about printing (and other TSS mac-related issues)??

-- Generally the help desk is very helpful.

-- Fantastic!

-- always get excellent service and I always appreciate it.

-- thanks for solving one of the problems and taking the time to look into the other task list problem.

-- Service was great, as always. Everyone is helpful and friendly. If I could make one suggestion, it would be to tell people how long a repair might take, even if that was emailed to them after an evaluation, so your "customers" have a realistic expectations of the service you're providing them.

-- Jeff walked me through the printer hookup. He was clear, and cheerful.

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