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Working hard to keep you working!
Technical Support Services
Located in Library
Room 1806
To
contact us at our new Help Desk
Call Ext. 6627 (867-6627)
Or email us at support@evergreen.edu
For
more information, please contact Barbara Caswell
by email or phone (ext. 6983).
Hours
of Operation:
Monday through Friday: 8am to 5pm
Who we are:
The Faculty and Staff Computer Support Center (aka: the Support Center) is staffed by professionals and student employees with expertise and understanding of the needs of computer users in this rapidly changing field of technology. We provide a single point of contact for TESC faculty and staff to receive assistance in resolving computing and network questions and problems. We work in close collaboration with other members of the Computing and Communications team to help insure that seamless desktop computing support is provided to our customers.
Our
Mission Statement:
The
mission of the Support Center is to assist and empower faculty
and staff of TESC in the use of general computing and network
resources commonly in use at the college. This is done
by providing a single point of contact for problem resolution,
assistance with general computing questions and coordinated
access to Computing and Communications services related to
the college's desktop computing and network environment.
The computer support services we
provide:
General support is available for TESC
faculty and staff in the following areas:
- Troubleshooting,
problem resolution, advice and general assistance for supported
desktop computing software, hardware, operating systems,
printers, and peripheral devices.
- Immediate
or deferred problem resolution, and scheduled field and
office assistance.
- Referral
to other Computing and Communications specialists as required.
- Use
of internet resources such as email, telnet, ftp and the
web.
- Accessing
network resource such as printers and shared folders.
- New
account request processing for faculty and staff.
- Network
log-in password resets.
- Installation
of desktop computing hardware, software, operating
systems and peripheral.
- Connections
to the campus network.
- Off-campus
"remote" access assistance
- Moving
computer equipment on campus.
How these services are provided:
Users
contact the Computer Support Center with questions or to report
problems. Support Center staff will attempt to triage
all calls to determine if they can be resolved immediately.
Providing an immediate solution is not always possible, however,
due to the nature of the problem our if we are busy providing
service to other customers requiring higher priority attention.
In this event, requests will be placed in a queue and resolved
in order of priority, or will be escalated to other Computing
and Communications staff with advanced or specialized expertise.
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