Client Services

What We Do

The Faculty and Staff Help Desk is staffed by professionals and student employees with expertise and understanding of the needs of computer users in this rapidly changing field of technology.  We provide a single point of contact for Evergreen faculty and staff to receive assistance in resolving computing and network questions and problems.  We work in close collaboration with other members of the Computing and Communications team to help insure that seamless desktop computing support is provided to our customers.

General support is available for Evergreen faculty and staff in the following areas:

• Troubleshooting, problem resolution, advice and general assistance for supported desktop computing software, hardware, operating systems, printers, and peripheral devices
• Immediate or deferred problem resolution, and scheduled field and office assistance
• Use of internet resources such as email, telnet, ftp and the web
• Accessing network resources such as printers and shared folders
• New account request processing for faculty and staff
• Network log-in password resets
• Installation of desktop computing hardware, software, operating systems and peripheral
• Off-campus "remote" access assistance
• Computer moves on campus

Client Services Staff