Frequently Asked Questions
- Why is Evergreen charging a convenience fee when paying online?
- Will I be dropped from my classes if I do not pay my tuition by the due date?
- Do my parents have access to my account information, especially if they are paying the bills?
- When are billing statements mailed and where are the statements sent?
- Is there a payment plan available for tuition?
- Is there a charge for parking on campus?
- Does Evergreen provide student health insurance?
- How can students obtain a verification of tuition payment for reimbursement purposes?
- How can students obtain a verification of enrollment for insurance, scholarship or employment purposes?
- When is tuition statement information (1098-T) for federal tax deduction of educational expenses sent?
- My student loan has not been deposited into my account, who do I call?
- Can Student Accounts tell me when my funds will arrive from my lender?
- I am expecting a scholarship but it is not in my student account, what do I do?
- How do I tell if I have a financial aid excess check available?
- Can I have my financial aid excess check mailed to me?
- What do I do if I lose my student ID card and it has my meal plan on it?
- If I leave housing do I have to keep my meal plan?
Why is evergreen charging a convenience fee when paying online?
Evergreen does not charge or collect the convenience fee. Evergreen contracted with a third party processor which will charge a 2.75% fee for this service. They accept American Express, Discover and MasterCard credit cards. VISA will no longer be accepted because they do no allow percentage-based fees. Please note that a no-cost, secure electronic check payment option is still available and requires you to enter a routing and checking or savings account number.
Will I be dropped from my classes if I do not pay my tuition by the due date?
If registering for Fall, Winter, Spring, or Summer quarter, and your tuition is not paid in full by the due date of the first Friday after class starts, the answer is no. However, a fifty-dollar ($50.00) late payment fee will be assessed. Again, you will not be dropped for non-payment and it is your responsibility to drop your classes online to avoid tuition liabilities.
Do my parents have access to my account information, especially if they are paying the bills?
In accordance with the Family Education Rights and Privacy Act of 1974 (FERPA), billing information will only be discussed with or mailed to the student. Students may sign a billing release form at our office which will allow parents to access billing information for tax or other purposes. This release is specific to billing information and does not enable release of academic or financial aid application information.
When are billing statements mailed and where are the statements sent?
Starting with Winter Quarter 2009, Student Financial Services stopped mailing monthly paper invoices. Electronic statements are available on the students' self-serve (my.evergreen.edu) around the 10th of each month. Email messages are sent to the students' preferred email addresses to let them know that the statements are available for viewing. These messages include a link to the self-serve account page. If you are a parent or are responsible for paying the invoice, you will need to contact your student and recommend that the electronic statement be forwarded to you as a pdf file attachment.
Is there a payment plan available for tuition?
No. Tuition is due in full by the quarterly deadline (the fifth calendar day of each quarter) for pre-registered students, or at the time of registration for students registering on or after the due date. If payment is not made before the deadline, a fifty-dollar ($50.00) late payment fee will be assessed on the account and a one-percent (1%) monthly interest fee will be charged on account balances 30-days past due. Please note that you will not be dropped for non-payment and that it is your responsibility to drop classes online to avoid tuition liabilities.
Is there a charge for parking on campus?
Yes, permits are required for all lots on the Olympia campus, including the residential lots. Parking decals can be purchased at the Parking Services office located in the Seminar building Room 2150. Go to http://www.evergreen.edu/parking/ for decal rates and additional information about parking at The Evergreen State College.
Does The Evergreen State College provide student health insurance?
No, health insurance is not provided through the college. However, students may obtain student insurance information from our office or the Student Health Clinic on campus. You can also access the insurance providers' website at http://www.summitamerica-ins.com/ or call them toll-free at 1-877-246-6997.
How can students obtain a verification of tuition payment for reimbursement purposes?
You may contact our office by phone or e-mail with your request, and we will provide you with the necessary documentation.
How can students obtain a verification of enrollment for insurance, scholarship or employment purposes?
You can log on to my.evergreen.edu, select 'Student Services, Financial Aid, Enrollment verification', then link to 'Student Clearinghouse Self-Service'.
When is tuition statement information (1098-T) for federal tax deduction of educational expenses sent?
All tax information will be sent directly to the student, so it is important to keep mailing addresses current. 1098-T statements will be mailed by January 31st. To access this information online, logon to my.evergreen.edu and follow the links:
- Student Services & Financial Aid
- Student Records
- Tax notification (enter current tax year)
My student loan has not been deposited into my account, who do I call?
You should contact the Financial Aid office or your lending institution to verify the status of your loan and whether all steps in the process have been completed to allow your funds to be sent to The Evergreen State College.
Can Student Financial Services tell me when my funds will arrive from the lender?
No, we are on the receiving end of the funds just as you are. We can only determine when your excess check may be available after the loan is disbursed into your account by the Financial Aid Office.
I am expecting a scholarship but it is not in my student account, what do I do?
You should contact your scholarship donor to verify that the funds have been sent to us. You can contact the scholarship coordinator in our office at 360-867-6303 if you need assistance.
How do I tell if I have a financial aid excess check available?
When you view your student account detail in my.evergreen.edu, you will see a line item with the description 'Automatic Check', this is the indicator that a check has been issued. Verify with Student Financial Services by phone (360.867.5447) or e-mail (studentaccounts@evergreen.edu), that a refund was processed.
ALL refund checks are either sent to your mailing address or directly deposited into your checking or savings account.
Can I have my financial aid excess check mailed to me?
All checks are mailed to your mailing address unless you enroll in E-refund. Go to Direct Deposit eRefund for more information on how and when to register.
ALL refund checks are either sent to your mailing address or directly deposited into your checking or savings account.
What do I do if I lose my student ID card and it has my meal plan on it?
If you lose your ID card come to our office as soon as possible to cancel the lost card so it cannot be used by another person. There is a $25 charge for replacing the meal card.
If I leave housing do I have to keep my meal plan?
If you leave campus housing you have the option of canceling your plan. You must contact the Student Financial Services office in order to cancel your plan. Meal plans are not stopped automatically when you leave housing.